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Title
Text copied to clipboard!Reservations Supervisor
Description
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We are looking for a dedicated and experienced Reservations Supervisor to join our team. The ideal candidate will be responsible for overseeing the reservations department, ensuring that all bookings are handled efficiently and accurately. This role requires a strong leader who can manage a team, provide excellent customer service, and maintain high standards of operation. The Reservations Supervisor will work closely with other departments to ensure seamless communication and coordination. Key responsibilities include managing daily operations, training staff, handling customer inquiries, and implementing strategies to maximize occupancy and revenue. The successful candidate will have excellent organizational skills, a keen eye for detail, and the ability to work under pressure. A background in hospitality or tourism is preferred, along with experience in a supervisory role. This is an exciting opportunity for someone who is passionate about the industry and looking to advance their career in a dynamic and fast-paced environment.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the reservations department.
- Train and mentor reservation staff.
- Handle customer inquiries and resolve issues.
- Implement strategies to maximize occupancy and revenue.
- Coordinate with other departments for seamless operations.
- Maintain accurate records and reports.
- Ensure compliance with company policies and procedures.
- Monitor and improve customer service standards.
Requirements
Text copied to clipboard!- Proven experience in a supervisory role in reservations.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Ability to work under pressure and meet deadlines.
- Proficient in reservation software and systems.
- Detail-oriented with strong organizational skills.
- Background in hospitality or tourism preferred.
- Flexible with working hours, including weekends and holidays.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in managing a reservations team?
- How do you handle difficult customer situations?
- What strategies do you use to maximize occupancy?
- How do you ensure your team provides excellent customer service?
- Can you give an example of a time you improved a process in your department?
